Can I cancel my order?
The action cannot be done via our website, but we are currently working on it so we may provide more convenience for our beloved customers. In the meantime, you may contact our CES team for cancellation through this email firstname.lastname@example.org.
How many days does it take before the item/s arrived?
Delivery usually takes two to three days, but this will vary depending on your location. You may refer to the following:
- 1 - 3 Business Days - Metro Manila
- 3 - 5 Business Days - Luzon
- 5 - 7 Business Days - Visayas
- 7 - 10 Business Days - Mindanao
Will there be a shipping fee?
Yes. The cost will vary depending on your location and prices may change from time to time.
Metro manila: P100
Outside metro manila: P200
Is it possible to replace/edit my order once I check out?
It is possible, but this action cannot be done via our website. We are sorry for the inconvenience. Although you may contact our CES team through this email email@example.com. They will be happy to assist you regarding your query.
Will there be a minimum number of orders before you ship the items?
There will be no minimum orders needed.
Do you do deliveries nationwide?
Yes. We do deliveries nationwide.
Is it possible to buy online and pick up the item in my chosen branch?
Yes. You may purchase online and pick up the item in your chosen EO store. If you prefer faster dispatch and same-day delivery, you may choose a courier, such as J&T, Angkas, Lalamove, and Grabexpress.